How can we help?
Ask Zmarket's support assistant or send a ticket to the team. We never ask for your seed phrase, password, or private keys.
Zmarket Support Assistant
Check common questions below. Sign in to ask AI-powered questions (12 messages/hour).
Automated responses can be wrong. Account-specific problems require a support ticket. Never share secrets.
Frequently asked questions
Is Zmarket real-money trading?
No. Zmarket currently runs simulated demo markets using credits with no cash value. Cryptocurrency trading and withdrawals are disabled.
How do I get demo credits?
Sign in to your account and check the demo balance or credit options in your account. If credits are missing, send a support ticket.
How do I get test gas and credits?
Amoy test POL pays transaction gas. ZMTEST credits are separate and cannot pay gas. Each wallet can claim 10,000 ZMTEST once in the blockchain test market. Free test-gas faucets may have daily limits. Never buy real crypto for this test.
Can you help recover my wallet?
Support cannot recover private keys, seed phrases, or move funds. Never share recovery phrases with anyone.
Why are my market rules in English?
Automatic translations may still be processing. The original market rules are authoritative. Report incorrect translations using the support ticket form.
Contact support
Send a private ticket to the Zmarket team. Sign-in is required.